An AI employee for your brand, not a chatbot for your website.
Donyi handles sizing questions, order status, and returns across WhatsApp, Instagram, and your website, and takes real action in your store: exchanges, refunds, and updates, not just replies.
One teammate, every channel your customers use.
WhatsApp, Instagram, and email are all still one relationship. Donyi remembers the whole conversation, wherever it continues.
How Donyi gets to work.
Learns your business first
Point it at your catalog, size chart, and policies. Donyi reads them the way a new hire works through the handbook on day one, no manual FAQ writing required.
Real questions, not keyword matching
Customers ask things their own way, typos and all. Donyi finds the right answer, and knows when a question needs a real action instead of just information.
Across every channel, no code needed
WhatsApp, Instagram, and your website connect without an engineer. Your team reviews replies at first, and can step in any time.
Sharper with every correction
When your team steps in to fix something, that correction becomes permanent behavior. Donyi doesn't ask the same question twice.
It doesn't just answer. It acts.
Ask about a shipment and Donyi pulls the live status from your store. Ask for an exchange and it processes one. Real actions, not just information.
An employee for your brand, not a script.
Most small clothing brands can't justify a full-time support hire, so customers get slow replies or a rigid menu bot instead. Donyi studies your catalog, policies, and voice, then works your front line: answering, acting, and escalating exactly like a new hire would.
What makes it different
Grounded in what you actually wrote
Every answer traces back to your size chart, policies, or help docs, never a guess. If something falls outside what it knows, it says so and points to a real contact.
Inside your real systems
Refunds, exchanges, and order updates happen where the work actually lives, not in a separate inbox your team has to double-check afterward.
Sharper with every correction
Feedback from your team becomes permanent behavior. It's built to get better at your brand specifically, not brands in general.
Built to stay in your control
Escalates what it can't handle
The moment it isn't confident in an answer, your team gets the conversation, with the full history attached.
Nothing changes on its own
Policy or behavior updates are reviewed before they go live. You stay in control of what Donyi says and does.
Isolated per brand
Customer data is encrypted and never shared across other brands using Donyi.
Priced by how much work it takes off your plate.
Every plan includes a Donyi employee trained on your catalog and policies, live across WhatsApp, Instagram, and your website. You pay for how many customers it actually helps.
- Up to 500 conversations/mo
- Trained on your catalog, size chart, and policies
- WhatsApp, Instagram, and website chat
- Handles sizing, order status, and returns
- Email support
- Up to 2,500 conversations/mo
- Auto-updates as your catalog changes
- Full actions: refunds, exchanges, live tracking
- Trained on your brand's actual tone
- Priority support
- Unlimited conversations
- Multiple brands or storefronts
- Full white-label experience
- Dedicated onboarding
- Usage analytics & reporting
Still sounds like you. Just faster.
See exactly what an employee trained on your catalog and policies sounds like, with no commitment and no setup on your end.
Get a demoLet's set it up on your catalog.
Tell us about your brand and we'll show you exactly what Donyi would sound like answering your customers, before you commit to anything.